The following conditions apply to all purchases made on the lescreations.cloud site by the visitor user and they are explicitly required to be read and approved by the customer before concluding the purchase under penalty of nullity; lescreations.cloud reserves the right to make changes to these conditions at any time and without notice.
Art. 1. Who we are
The site is managed by LeS Creations, a sole proprietorship that responds to the name of Luca Marsiliani, a goldsmith craftsman registered in the register of craftsmen with number 278053.
LeS Creations is a company registered with the Rome Chamber of Commerce (REA) under number 1272368, VAT NUMBER 10594011008. The registered address is Via Madonna del Riposo, 106 – 00165 – Rome. The company is led by Luca Marsiliani. If you have any comments or suggestions, we would be happy to read them by email to info@lescreations.it
Art. 2. Privacy Policy
The data processing will be carried out in accordance with current legislation on the protection of personal data, Legislative Decree no. 196/03
The personal and fiscal data acquired directly and/or through third parties by the data controller company are collected and processed in paper, IT and telematic form, in relation to the processing methods with the aim of registering the order and activating in its compare the procedures for the execution of this contract and the related necessary communications, in addition to the fulfillment of any legal obligations, as well as to allow effective management of commercial relations to the extent necessary to best perform the requested service (Article 24 , paragraph 1, letter b, Legislative Decree 196/2003).
The Company undertakes to treat the data and information transmitted by the Purchaser confidentially and not to reveal them to unauthorized persons, nor to use them for purposes other than those for which they were collected or to transmit them to third parties. Such data may be disclosed only upon request by the Judicial Authority or other authorities authorized by law.
Personal data will be communicated, after signing a commitment to confidentiality of the data, only to subjects delegated to carry out the activities necessary for the execution of the stipulated contract and communicated exclusively for this purpose.
The Purchaser enjoys the rights pursuant to art. 7 of Legislative Decree 196/2003, i.e. the right to obtain:
a) updating, rectification or, when interested, integration of data;
b) the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data was collected or subsequently processed;
c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right. The interested party also has the right to object, in whole or in part: i) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection; ii) to the processing of personal data concerning him for the purpose of sending advertising material or direct sales or for carrying out market research or commercial communication.
The communication of personal data by the Purchaser is a necessary condition for the correct and timely execution of this contract. Failing that, the Buyer’s request cannot be processed.
The owner of the collection and processing of personal data is the Supplier, to whom the Purchaser may address any request at the company headquarters.
Anything sent to the Company’s postal address (even electronically) (requests, suggestions, ideas, information, materials, etc.) will not be considered confidential information or data, must not violate the rights of others and must contain valid information, not harmful to the rights of others and truthful, in any case the Company cannot be attributed any responsibility for the content of the messages themselves.
Art 8. Situation of Orders
Once you have placed an order, you can access your LeS Creations personal account, where you can view the progress of your order at any time and the archive with orders already placed in the past.
Art. 9. Payment
The Purchaser undertakes to pay the price of the purchased goods in the times and ways indicated in the contract.
The Purchaser undertakes, once the online purchase procedure has been completed, to print and keep this contract.
The information contained in this contract has, however, already been viewed and accepted by the Purchaser, who acknowledges it, as this step is made mandatory before the purchase confirmation.
LeS Creations accepts payments via PayPal and bank transfer: PayPal® SSL secure gateway 128 All cards accepted by PayPal® Transactions on SSL secure server. Account registered in the name of Luca Marsiliani with reference to the e-mail address luca.marsiliani@lescreations.cloud
No information on the card is ever held by LeS Creations.
Payment for the goods will be made through the site according to the procedure explained on our ‘Payment’ page.
Art 10. Packaging
All purchased jewelry is sent gift wrapped at no extra cost. The packages may vary in shape and color with respect to those eventually published on the site which are therefore to be considered purely exemplary.
Certified diamonds are delivered sealed in blister packs from the respective certifying body only if this is expressly requested at the time of ordering. Each shipment is packaged appropriately to the nature of the goods to ensure maximum transport safety.
Art 11. Warranties
LeS Creations guarantees the jewel ordered by issuing a regular certificate of authenticity and guarantee, which contains all the technical characteristics of the jewel, such as the type of metal used, the type of precious stones, carat weight, color of the stones, purity , cut etc.
In addition to the guarantee certificate issued by our production workshop you can have an international guarantee certificate, such as IGI Antwerp, GIA with laser engraving on the relevant diamond, HRD Antwerp etc. The jewels accompanied by international certifications may be subject to delays in processing, the times can be requested by e-mail to the e-mail address info@lescreations.it
Art 12. Carat weight, shape and characteristics of precious stones
Some characteristics of the stones that make up the jewels for sale on the site such as carat weight, shape, color and purity are to be considered indicative and may undergo slight increases or decreases with respect to what is indicated in the respective analytical data sheets of the products in question. measure such as not to bring about significant changes to the overall value or to the general appearance of the asset being sold.
If these variations are such as to increase the overall value of the jewel, no amount will be required from the customer.
Art 3. Descriptions and Images
With this contract, Les Creations sells and the Purchaser remotely purchases, via telematic tools, the tangible movable property indicated and offered for sale on the site www.lescreations.cloud .
The products referred to in the previous point are illustrated on the web page: www.lescreations.it.
All product descriptions published on the site are, as far as possible, accurate and up-to-date. The images relating to each product are as true as possible, for display purposes they may however differ slightly and not significantly from the real product: for example in colour, shape and size.
For a better display of the products, some images could be enlarged compared to the original and therefore not respecting the proportion.
All items displayed on the site are sold as is and not by measure. Weights and measures are to be considered approximate
Art. 4. Conclusion of the contract
ORDER ACCEPTANCE
1. Except as established in the following paragraphs, the purchase contract is concluded when the Purchaser becomes aware of the acceptance of the purchase proposal sent by LeS Creations as a result of order placed through the tools made available on the site. For the purposes of art. 1335 code civ. the e-mail address is valid.
2.Les Creations, without unjustified delay and electronically, will acknowledge receipt of acceptance of the Purchaser’s order containing a summary of the general and specific conditions applicable to the contract, information relating to the essential characteristics of the goods or of the service and the detailed indication of the price, the means of payment, the withdrawal, the delivery costs and the applicable taxes (in accordance with articles 12 and 13 of Legislative Decree 70/2003).
3. The order and the receipt are considered received when the parties to whom they are addressed have the possibility of accessing them.
4. If the customer has indicated as the place of shipment of the goods a place other than that of residence provided during registration and in any other case where it becomes necessary, LeS Creations reserves the right to subordinate the acceptance of the purchase proposal upon verification of the customer’s residence and/or personal data.
5. The shipped goods remain our property until the entire agreed price including taxes and ancillary charges has not been fully paid by the customer.
6. The contract is limited to the specific goods mentioned in our order acceptance email. Please read and check all the details in this email to make sure they are correct.
7. If the details in the confirmation email are incorrect, or if you are not satisfied with the details in the email, please contact us at: info@lescreations.it
8. We will store the content of the contract and send you the details of your order, together with our terms and conditions, by email; details about your previous orders are available in your customer account.
9. Regardless of any previous prices you may have heard or seen, once you select a product you would like to order, you will be shown or notified (on the site) the price you will have to pay, including VAT (if applicable).
Art 13. Personalized jewels
LeS Creations is above all a goldsmith’s workshop, our jewels are made exclusively by hand in our headquarters in Rome, for this reason each jewel can be customized, in shape and color , in the quality and carat of the stone, with engravings or modifications.
As indicated in the “Your Creation” section, if you have your own idea of a jewel and want to send us a photograph or a drawing, we can proceed with the creation according to your request.
To customize a jewel or to illustrate your idea, send us an email to info@lescreations.it
Article 14. Right of Withdrawal
1. The Purchaser has in any case the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 10 (ten) working days, starting from the day of receipt of the purchased good.
2. The right of withdrawal is exercised by sending, within the term set out in paragraph 1, a written communication by registered mail to the address Via Madonna del Riposo, 106 – 00165 – Rome; or by e-mail to info@lescreations.it, provided that such communications are confirmed by the sending of recommended a / R. at the address Via Madonna del Riposo, 106 – 00165 – Rome within the following 48 (forty-eight) hours. The stamp affixed by the post office on the receipt issued will be authentic between the Parties. For the purposes of exercising the right of withdrawal, sending the communication can validly be replaced by the return of the purchased good, provided that it is within the same terms. The date of delivery to the post office or to the shipper will be authentic between the Parties.
The return of the goods must in any case take place at the latest within 30 (thirty) days from the date of receipt of the goods. In any case, in order to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a normal state of conservation.
3. The only costs payable by the Purchaser for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to Les Creations.
Les Creations will refund the entire amount paid by the Purchaser free of charge within 30 (thirty) days of receipt of the notice of withdrawal.
4. With the receipt of the communication with which the Purchaser communicates the exercise of the right of withdrawal, the Parties to this contract are released from their reciprocal obligations, except as provided for in the previous points of this article.
5. Returns of customized products by means of engravings, sizes and lengths or through customization of any other nature are not permitted.
Art. 15. Cancellation by us
We reserve the right to cancel the contract, for example if:
– we did not have sufficient stock to deliver the products you ordered
– one or more goods ordered by you have been cataloged at an incorrect price, due to a typing error, or due to incorrect information from our suppliers
If we need to cancel your order, you will be notified by email and we will refund any money in any event within 30 days of your order.
Art 5. Price and shipping costs.
All product sales prices are indicated on the website www.lescreations.it. They are in euros, unless otherwise indicated, and constitute an offer to the public pursuant to art. 1336 civil code
We take all necessary measures to ensure that the prices on our site are correct. The pricing information displayed on this site is subject to change by us without notice, but the prices displayed on the site at the time of any order will be the prices applied to your order. Unless otherwise stated, all prices include VAT (when applicable) and exclude delivery costs. Shipping and delivery costs in Italy are at our expense.
For each shipment, an invoice or other equivalent document valid as proof of purchase is issued, also for the purposes of the guarantee and for the possible exercise of the right of withdrawal, as governed by art. 14 of this contract. Unless otherwise indicated, shipping costs are always included in the price.
Customers subject to tax are required to request an invoice and to communicate their VAT number at the time of the order by means of a specific annotation in the space called “order notes” or “messages” clearly visible during the order completion phase.
Art. 6. Shipping
Shipments are made by specialized express courier or by insured or registered mail in the case of jewels of limited value.
The customer will be promptly informed of the dispatch of the orders processed by email bearing the parcel tracking code if it is made available by the appointed carrier.
This functionality (tracking) is not managed by LeS Creations which therefore declines any responsibility for the effective availability, usability and correctness of the service itself.
The collection of each shipment must be done by an adult who will sign for receipt and acceptance in the hands of the carrier.
The shipping address is the one indicated by the customer during the online purchase, unless otherwise agreed in writing between the parties.
In no case will shipments be made to PO boxes, mail boxes and the like.
When ordering, the customer is required to provide a valid reference telephone number of the place where delivery is requested or of the person in charge of collection. In the absence of such contact, or if it is non-existent and/or in any case unreachable, LeS Creations reserves the right not to proceed with the shipment of the ordered goods, keeping the goods in its premises at the customer’s disposal and requesting immediately to the same the integration of the missing data for the shipment.
During the custody period, LeS Creations may request a refund from the customer for the costs incurred in relation to the non-delivery of the goods.
Combined shipments of jewelery and goldsmith’s items will be made by express courier.
Art 7. Availability and Delivery
LeS Creations undertakes to send the ordered items, making them in its laboratory in the shortest possible time and, in any case, within the working days specified in the chosen product sheet (except for changes requested by the customer or the addition of certifications countries that could delay the shipment).
The customer will be promptly informed of the shipment of the orders processed by e-mail bearing the parcel tracking code where available.
The information displayed on the site regarding availability is subject to change by us without notice. We cannot guarantee the permanent or constant availability of all products on the site.
All orders are subject to availability at any time.
We will deliver the goods you have ordered to the address you gave us when you placed your order on our site.
Delivery will take place according to the information you will find on our products page after your order has been accepted.
We are not responsible for any delays caused by the absence of someone who can receive the delivery of the goods. It will be your responsibility to ensure that you contact the post office or delivery company, where applicable, to arrange receipt of any goods which could not be delivered due to your absence at the time of delivery.
[/spb_text_block] [spb_text_block pb_margin_bottom=”no” pb_border_bottom=”no” width=”1/2″ el_position=”last”]You will become the owner of the goods you have ordered from the moment they are delivered to you, and in any case after full payment of the goods themselves. Once the goods have been delivered to you, they will be held by you at your risk and we cannot be held responsible for their loss or destruction.
We are not responsible if you cannot access the site for any reason beyond our control, for example due to the performance of our ISP, your browser.
We will monitor the site, but we cannot guarantee that it, or any part of it, will be error-free, always available or virus-free.
It will be your responsibility to implement an appropriate IT security system (including anti-virus and other security controls) to meet your particular requirements in terms of security and reliability of the content.
Les Creations assumes no responsibility for any fraudulent or illegal use that may be made by third parties, of credit cards and other means of payment, for the payment of the products purchased, if you can prove have taken all possible precautions based on the best science and experience of the moment and on the basis of ordinary diligence.
Art 17. Events beyond our control and limitations of liability
We will have no duty to you for any delay in the delivery of goods you have ordered which has been caused by events or circumstances beyond our control including, without limitation, strikes and other industrial affairs, inaccessibility of infrastructure or systems, floods, fires and explosions and any other event not attributable to us.
18. Disability
If any part of the Terms is unenforceable, the validity of the other terms will not be affected.
19. Law and Jurisdiction
These terms are governed by Italian law, and any contract with this site is governed by Italian law. The Italian legal system will have control over any dispute about these Terms or any contract you enter into with us.
20. Notifications
Any notifications you send to us should be sent to the contacts you find on our site, info@lescreations.it. We may send you notices either by using the email or postal address you provided us at the time of your purchase. Notices shall be deemed to have been received properly 24 hours after an email has been sent, or three days after the date of mailing of the letter.
